How to use the nitehero app
1. Create an account
To ensure that we can support you in the best possible way, you first have to register with us. The registration and use is completely free of charge for you. You only need an e-mail address and a phone number.
Just download the app from the App Store or the Google Play Store.
2. Press the SOS button
If you need acute help, don’t hesitate and press the SOS button in the nitehero app. When you press it, your phone will not vibrate or make any sounds. Nobody except you will know that you just triggered an alarm.
3. Countdown is running out
If you accidentally press the SOS button, you can cancel the alarm while the countdown is still running. Once the countdown is over, we will be informed immediately and 24/7 about your alarm.
4. SMS check-in
After the countdown is over, we will first try to contact you by SMS. Here, we do not refer to your alarm but only ask you how you are doing at the moment.
This way nobody will know from the SMS that you have triggered an alarm before. If you confirm that you need personal help or we do not receive an answer, we will immediately alert the police.
5. Personal help by police
When alerting the police, we point out that we are calling them on your behalf. We also remind them to never indicate on site that you called them via nitehero app.
Instead, we suggest that the police should e.g. refer to an anonymous tip from a neighbour.
You have something to share with us? Tell us!
We are a young team and hope to help as many people as possible with our work. If you would like to support us in our mission, please feel free to write to us anytime. We are happy about every suggestion, support or constructive feedback.
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